Refund & Return policy

 

Refund and Return Policy

Thank you for shopping at [Your Store Name]! We are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we're here to help.

 

1. Returns

Our policy lasts for 30 days from the date of delivery. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

  • Gift cards
  • Herbal powders or products where the seal has been broken or the packaging has been opened.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

 

Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].

 

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged or defective item for the same product, send us an email at [Your Email Address] and we will provide instructions.

 

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

5. Contact Us

If you have any questions on how to return your item to us, contact us at [Your Email Address].